• Evolving The Diversity Residency

    🎵 “Heart of a Dreamer” by Derrick Hodge

    This week, I learned a lot about the library profession. I traveled to Columbus, Ohio as a first-time attendee of the IDEAL ’19 conference on Inclusion, Diversity and Equity in Academic Libraries. I joined five of my colleagues from Boston University Libraries for the 2-day event hosted by The Ohio State University Libraries.

    I managed to be active on Twitter for the better part of the conference. (See my IDEAL ’19 hot takes here.) But one thread that followed me throughout the sessions I attended, the meetings I scheduled, and the impromptu networking chats I had was the the potential of the diversity resident librarian.

    I first heard about diversity resident librarians a couple years ago over dinner with Jon Cawthorne. He told me about a program he was developing called the ACRL Diversity Alliance where academic libraries commit to hiring underrepresented candidates for a two-year residency.

    I began to think about this after a couple of chats I had during the breaks. During one, a baby boomer colleague asked me what I did at BU. When I said I was an entrepreneur in residence, he assumed I meant I was a diversity resident focusing on entrepreneurship or the business library. Maybe it was the age difference. Maybe it was the common understanding of residencies in libraries today. We had an interesting conversation trying to untangle these semantics.

    A second conversation was with two actual diversity residents. When I asked what they did, they struggled to explain their jobs. Maybe it was because they were still new. Maybe it was because the role changes overtime. Or maybe it was because it’s not a role that has a natural path forward. Either way, I did get a better sense that the work they were doing was not focused on diversity, equity and inclusion at their organizations.

    After all, the expertise required for this work isn’t taught in library school. Further, people don’t enroll in library school to become diversity coordinators – they go for an MLIS degree to manage information.

    Semantics actually matter when it comes to Diversity Residents

    The goal of diversity residents is both morally strong and strategically sound. It’s smart for organizations to have diverse perspectives and experiences when serving increasingly diverse populations. This is the same as affirmative action-driven admissions policies on college campuses. But colleges don’t label students “affirmative action admits” or “diversity students”. Once admitted, the student is able to blend into the community and focus on their area of study.

    Diversity residents in libraries don’t have this ability. The organization and the public knows that the primary reason they are employed at the organization is due to their race or ethnicity as opposed to their merit. This creates a few problems:

    1. It sends the wrong message to the resident. It suggests that the main reason you’re here is because of your background – not because of your potential, or the actual contributions you will make to our organization. “Your profile/persona – not your intellect, voice or passion – is what we need.” Not cool.
    2. It fuels tokenism. A paradox of diversity initiatives is that organizations are not diverse, therefore hiring diverse candidates is the solution. But most diverse candidates are not organizational development experts (as these issues aren’t even taught in MLIS curricula), while they are viewed as the expert in non-diverse environments, asked to serve on committees, speak at events, be present for photo opportunities, etc. This phenomenon is institutionalized through adding “Diversity” to the title.
    3. It puts the employee in a foyer, not on a ladder. Unlike 50 years ago, dismantling white supremacy through hiring non-whites is now socially acceptable. But “Diversity Resident” roles have no place to go as the individual gains more experience. Inside of the organization, there’s no natural place to advance to on the org chart – they essentially start from scratch after the 18-24 months expires in a new role, making the diversity role more like a foyer to enter a building, as opposed to a ladder to climb up it’s floors. By removing Diversity from the title, the organization is forced to fit the diverse hire in an actual formal position that their colleagues understand where it fits within the operations, along with other organizations in the community who would potentially consider this individual for opportunities.

    As Ariana Santiago tweeted

    https://twitter.com/aripants/status/1159126886175428608?s=20

    Replacing residencies for traditional employment

    The irony of me making this recommendation is that I’m a resident myself. A diverse one at that. So am I being hypocritical when I say that we should get rid of the residency model? Not exactly. While I’m not a Diversity Resident in the traditional sense, the difference is that I have 12 years of experience with a very clear direction of what’s next for my career, and my organization has a very unusual circumstance that takes place once every couple of decades. Below are a few reasons why the traditional diversity resident model for entry-level diverse candidates is not ideal.

    • More difficult for the resident: To have a potential end-date to your role when your desire is to work long-term hampers you from doing your best work. The mental burden of worrying whether you will be rewarded with long-term employment, not contingent on your actual performance but rather the structure of the agreement, is a very precarious position to be in. This is coupled with reserved interactions with co-workers, the next point.
    • More difficult for co-workers: Diversity Residencies create an environment where other members of the organization are not incentivized to invest in meaningful work relationships with the resident, given that they probably won’t be there after 18 months. People sense their “other” status due to their employment agreement, which only compounds the “other” status held by being non-white.
    • Not economic for the organization: Ultimately, the residency model does a disservice to the organization, as meaningful long-term responsibility cannot be assigned to a temporary employee. The organization also loses out on the institutional knowledge and leadership investment it poured into the employee.

    Let’s continue iterating on our good intentions

    Now, my opinions should not be taken as opposition to diversity residencies – I think that they are better than no effort at all. After all, reversing 400 years of oppression against Black people and another several decades of discrimination against other non-whites is the most difficult work of our time. All initiatives led by people who commit their lives and careers to right these wrongs should be applauded.

    But if the intention is truly to diversify the organization in the short-term and the profession in the long-term, the mechanics of the employment agreement should be reconsidered.

    We have to consider the structure of these programs not only from the organization’s perspective, which bears in mind a larger economic and operational context, but also from the perspective of the resident and the community they come from.

    Precarious employment agreements and lack of direction, coupled with non-transferable experiences and the collective emotional burden of tokenization are a recipe for burnout. The retention rates of these programs are less correlated to the recruitment efforts, but more to the program’s structure.

    Have you hosted or are considering hosting a diversity resident? Were you a diversity resident yourself? Let me know your thoughts on the future of diversity hiring on Twitter @zanders.

  • Libraries and The Vendor Conundrum

    🎵 Chorale (Five) – Iskra String Quartet

    Introduction

    In my first post as an entrepreneur in residence at BU Libraries, I mentioned that I would revisit the topic of vendors competing themselves away through “red ocean” iteration. It’s a very intricate topic that will require several posts to dissect. But I wanted to begin this commentary by defining the vendor conundrum that universities find themselves in today.

    The other day I was invited to my first meeting as a library employee with a vendor. After thousands of these meetings as a vendor over the past 10 years, I had a very unexpected light bulb moment. Before I get into my epiphany, I want to share a sincere apology to previous clients for all of the times you’ve had to endure my droning on about a product or service that was completely irrelevant to anything you were currently focused on at the time.

    I’m genuinely sorry.

    Over the years I’ve learned that there is pretty substantial distance between the world of a vendor and the world of a librarian. And the points of intersection between these worlds are actually few and far in between.

    This didn’t click for me until I began to meet with deans, directors, university librarians, CIOs and their ilk back in 2014. These were the days when the “business of higher education” was first introduced to me. Prior to this, I along with my colleagues had a well-established understanding that as for-profits, we were the capitalists with “real” business objectives, and our customers were the socialists who had the ability to prioritize ideals.

    The level of staff I interacted with held to this worldview (oftentimes both personally and professionally), and propagated it through most of our interactions. This had an unintended downstream effect: vendors developed a blindness towards the notion that libraries and universities themselves have business needs too – needs that are increasingly impacting the decision-making process vendors solely cared about historically: if and when you will buy my product.


    The Vendor Conundrum

    Now, the other day I had the surreal experience of hearing how I sounded all of these years: Knowledgeable, tech-savvy, and perhaps at times intelligent. But the three traits I was missing in that repertoire were humility, relevancy and empathy.

    The vendor representative recited a pitch and the expected alternate angles to overcompensate for missing two immutable facts:

    • Every library leadership team today has vast internal pressure
    • That pressure is most likely not what a company assumes it is

    The obvious solution would seem to be to lead with questions not statements, to listen more than talk, then work diligently to meet those needs. But the incentives at each point in the value chain are misaligned.

    First, commercial vendors are not consulting firms who design responsive solutions for clients, but oftentimes firms that have made large, irrevocable bets on product investments which require a multiple ROI back to shareholders.

    Second, employees who work for these firms are compensated based on generating said multiple ROI.

    When a company’s business interests compete with those of the institution, the library’s representatives aren’t aware of the conflict, and the vendor’s representatives are financially incentivized to keep them unaware—herein lies the vendor conundrum. 

    This creates a situation where institutions run the risk of funding potential competitors in the short term, or worse, outsourcing the institution’s value in the long term, thereby disintermediating itself out of the supply chain between consumers of higher education and service providers.

    I’m reminded of a conference I attended a few weeks ago in Baltimore with Academic Impressions. We had an icebreaker session where academic leaders predicted trends that will impact universities leading up to 2030. One was tech companies competing directly with universities for tuition revenue, either by acquiring a university and competing head-to-head with other institutions, or by picking apart different verticals within the higher education experience and offering them a la carte to students.


    Conclusion

    Now, it should go without saying, but is worth noting that I’m not anti-vendor. I believe that libraries benefit from third-parties to best serve their stakeholders. But I also believe that in order for this relationship to remain mutually beneficial, the power dynamic needs to be rebalanced.

    While there’s no magical antidote to this issue, here are some pragmatic solutions to help future-proof libraries from an unfavorable future outcome.

    1. Educate vendors on your situation. The companies that serve you, and especially the representative you work with, most likely isn’t aware of the operating context you have to navigate within your institution. The best vendors will take this to heart and develop products, policies, and pricing models that accommodate your needs.
    2. Expose staff to the business of higher education. Far too many vendor relationships are managed by employees who are not versed on the financial situation of their institutions.
    3. Develop a vendor relations policy. Increase your organization’s leverage by creating rules that govern the way your staff interacts with vendors. Iterate on it throughout the fiscal year.
    4. Share best practices with peers. Despite the amount of backchannel conversations that take place about vendor experiences, best practices that inform what happens after the contract is signed, post RFI/RFP, to set the library up for success are still lacking.

    I’m thinking through this everyday and curious to get your thoughts or talk through specific scenarios. Let’s chat @zanders on Twitter or by email at tony [at] skilltype [dot] com.

    Thanks to Louisa for giving me another set of eyes on this.

  • Library Entrepreneur in Residence: Month 1

    A few weeks ago, I landed at Boston Logan Airport and caught the free Silver Line to South Station. I then bought a CharlieTicket from the kiosk for the week. This was my third paper CharlieTicket in two months, and I was starting to wonder how sustainable this was. One day after dinner that week I was walking to the T with my boss when I shared this. He told me to hold on a moment, and walked over to the booth agent. After a quick exchange, she handed him a hard plastic CharlieCard (there’s a difference) that he handed to me before we started walking toward the exit.

    For people not from New York, Boston, San Francisco or another evolved transit hub, know that there are levels to public transit.

    It hit me that I was an outsider, and like in many parts of life, there was an entire world that I needed an insider to show me the ropes. What made this meta was an identical experience taking place in parallel during my onboarding at Boston University Libraries. Having worked as a vendor with libraries since 2010, I thought I developed an “insider’s view” into the information profession. But after a month into my appointment as an EIR at BU, it’s become crystal clear that there’s an entire world to research libraries a vendor simply isn’t privy to.

    Time to write and think is few and far in between nowadays, but I consider it a part of my work to document my experience and share learnings to people studying the future of work in libraries. Here are a few initial impressions I can’t shake after 30 days.

    I’ve learned more about the academic research enterprise and its circumstance in the past 30 days than in the past 9 years.

    It’s one thing to get glimpses of the research enterprise through a meeting with a library or listening to a presentation at a conference. It’s an entirely other thing to jump waist-deep into the raging rapid that is an ARL, AAU, R1, large research operation. Weekly meetings, committee participation, attending industry gatherings, and performing deep work associated with the organization’s future is shaping up to be an executive MBA program for aspiring library leaders.

    Working in a community rather than a market affords opportunities to innovate as opposed to iterate.

    After getting two degrees in library automation and publishing (2, 4-year stints at major vendors), I got so burned out by the bickering, finger-pointing, and showmanship symptomatic of commercial vendors that I began to question my career choices. It’s easy to lose sight of the people and work that makes you excited about libraries when constantly being tasked to out do the “bad guy”. Because you’re constantly studying the competitor’s moves, you’re never able to actually innovate – it’s just varying degrees of iteration to do something cheaper or more novel without realizing the real competitor in the room is actually in the mirror. (More on vendors competing themselves away in another post). On the other hand, it’s revitalizing to be a part of an organization where the mandate is to literally determine the best ways to serve researchers and increase their impact.

    People – not resources, collections, or programs – are a library’s most important asset.

    The debate on this point will heat up in the coming years as we see the face and age of librarianship continue to shift. But I’m quite confident in my stance that the only force multiplier research libraries have in today’s increasingly complex operating environment are its investments in the development of its people. Our primary challenge then becomes unlocking the potential of our teams by sharing the onus of the library’s evolution with everyone on board, as opposed to a handful of deputies and managers.

    A vendor’s orientation, concerns, and goals are distinct, and perhaps anti-thetical to the concerns of the 21st century research enterprise.

    Another stark realization that I haven’t been able to shake is how out of sync commercial interests are from that of the library. Of course, the utility of products and services that meet the needs of libraries makes a positive impact. But on this vendor impact spectrum, there comes a point in which the utility becomes the threat. This is because commercial vendors have lost sight of their purpose and why they were created in the first place, replacing that purpose with the profit motive. Businesses don’t exist to create profit – they create profit in order to exist. Why they exist is a different reason altogether that the profit motive has obfuscated. The victims in this of course are libraries and patrons.

    More to share, but in the meantime, there’s more work to be done.

  • Diversity Hiring in Football and Libraries

    Last week I tweeted about an HBS story unpacking leadership lessons from the recent NFL coach firing spree. In short, the NFL season concludes each year with a host of personnel changes, known by fans as “Black Monday”. The article focused on takeaways from managers on personal development and skill acquisition as strategies to protect your position within an organization. This year’s Black Monday held an irony that may have fallen on the authors of the article, given that 5 of the 8 coaches fired were Black. This prompted a conversation within the Black community about the role race and equity play in the recruitment, development, and retention of its staffers.

    Google’s knowledge graph connected search query and click data to associate coaches fired in 2019’s Black Monday. Screenshot taken on Tuesday, January 29, 2019.

    This week, a colleague shared a podcast from sports commentator Bomani Jones on the NFL firings that touched on some key themes library directors deal with when trying to develop diverse talent pipelines. Check out the podcast first, then come back and see my highlights for libraries.

    1. Peeling Back The Layers Discouraging Diverse Talent Pipelines

    An ever growing dress code for a night club.

    Bomani Jones and his guest Domonique Foxworth joked about some of the rules night clubs establish to maintain a certain type of clientele. This typically includes restricting the type of wardrobe patrons wear in order to require assimilation to a pre-defined culture to gain admission. Now, once the initial rules were adhered to by an unintended group, more rules are added. But once the additional rules were adhered to by the unintended group, the intended group no longer wants to patronize the club, creating a dilemma for the club owner: Do we keep our night club exclusive to the intended group and risk losing the business of the unintended groups? Or do we allow the unintended groups in and run the risk of losing our core business.

    The co-hosts discussed that night club owners have a decision to make on whether to “lean in” to or embrace interest from Black patrons or to create layers discouraging them. In the US, most night club owners create obstacles prohibiting Blacks from patronizing their establishments. Historically, the same has been the case in libraries, posing the same question to library administrators: are we making it easier for diverse candidates to learn about, apply for, and thrive in openings in our organization, or are we making it more difficult?

    Deans and directors can analyze the following areas when it comes to building or tearing down these 5 layers in between diverse candidates and our organization:

    1. Advertising: Does our advertising encourage Whites to apply to our jobs and discourage Blacks? 
    2. Opportunities: Are the pathways into our organization designed to attract Whites and discourage Blacks? (More on this later.)
    3. Culture: Do our norms and expectations in the workplace encourage Blacks to assimilate to White culture in order to thrive?
    4. Policies: Do our policies discourage Blacks from investing years of their career there, encouraging them to leave as soon as they find a better opportunity?
    5. Benefits: Do our benefits and perks respond to the unique needs of the community we are seeking to attract?

    2. “We Steady Tryna’ Come Up”: Developing a Right View of Black Entitlement

    Talent pipelines don’t include Black people not due to lack of interest, but due to racist infrastructure explained above. In fact, to the contrary, it is a cultural trait among Black people to desire all of the opportunities that our white counterparts have for two primary reasons: 1) We feel entitled to it due to the centuries of unpaid labor from our ancestors. 2) As Domonique Foxworth states in the podcast, it’s one of the most American traits one can have to want everything that’s possible to be had and to want more of it. This runs counter to the prevailing racist stereotype suggesting that Blacks are entitled and lazy, and highlights the fact that since our ancestors were brought over, we’ve only ever known how to work for everything we have. 

    Rare footage from an NBC interview of Dr. Martin Luther King 11 months before his assassination addresses this issue of Black entitlement, which was a myth propagated by European peasant classes after receiving various forms of aid from the government.

    And he offered more details here in this speech to NATRA 9 months later.

    As Dr. King illustrates, conflating the native Black American experience with immigrants (even African immigrants) and other minority groups is an age-old tactic to extend slavery from its now illegal origins into various legal means that continue to make the American dream unachievable. The only difference now is that what used to be out in the open is now more subtle and more difficult to detect.

    As leaders of organizations who are serious about achieving equity within our workforces, do not succumb to the lazy man’s analysis of affirmative action, the Rooney Rule, and other programs. These programs were designed to give native Black Americans boots once and for all in order to one day be able to pull the bootstraps.

    The simplest way to understand the right view of black entitlement is that when a Black person is entitled, we aren’t interested in anyone manufacturing the outcomes for us so that we are successful, creating unfairness towards anyone else, but solely interested in leveling the playing field with equal opportunities so that we have as fair of a shot at success as our white and immigrant counterparts.

    3. Early Exposure is Key to Building Diverse Pipelines

    In his most recent press conference, the NFL commissioner addressed the issue on many fans’ minds of increasing the number of black coaching and managerial staff to become more representative of the population of the players. 

    Foxworth discussed why the pipeline in the NFL is so dry, and the reasoning resonated with the way the libraries run their organizations today. Jones described a similar comfort level he had on college campus since one of his parents who was a professor exposed him to the academic environment at a young age, leading to his success in college. Like libraries, most starting jobs in the NFL are unpaid positions, giving the children of coaches a leg up over other candidates. It may be the case that the coach’s son knows more about the game than a current player. But it’s no excuse to delay rethinking the talent development practices of the league. Since Black librarians cannot afford to take unpaid positions at the same rate many our white and immigrant counterparts can, and are not exposed to the information profession at as early of ages, the pipelines must be built much earlier.

    4.  Other Non-Diversity Related Takeaways

    As mentioned, the podcast is worth listening to all the way through, especially as a manager or leader in your organization. But here are some of the other takeaways not related to diversity.

    1. “What’s your coaching tree?” Try to uncover who candidates can bring with them when they come, and who’s tutelage they were you under  in order to gain insight into their leadership style and professional biases.
    2. “What gives you the edge?” Currently high performers have to always be thinking about the future, because your competitors are constantly looking at what you’re doing and adjusting, reducing your value proposition.
    3. “Help everyone improve, not just low-performers.” Compliment your talent to make them better, not to make what’s already easy for them easier.
    4. “Leaders invest in who people are, not just what they can do.” Important to build a relationship with people in order to develop culture. Can’t just stay focused on the tactics